Privacy Policy — g1111 Bangladesh

This Privacy Policy is issued by g1111 ("we", "us", "our"), the operator of the online casino and sports betting platform available at https://g1111.io. g1111 is the data controller responsible for the personal information collected through its website, mobile interface, and any associated services.

This policy applies to all individuals who interact with the g1111 platform, including registered account holders, persons who have commenced but not completed registration, and visitors who browse the platform without creating an account. By accessing or using the g1111 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

g1111 collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the categories of personal data we hold and the specific data points within each category:

g1111 collects personal data through the following channels and mechanisms:

• Registration: When you create a g1111 account, you provide identity, contact, and address data directly through the registration form.
• KYC Submission: When you submit identity documents (NID, passport, proof of address) to complete account verification, those documents and the data extracted from them are collected.
• Deposit and Withdrawal Transactions: When you initiate a financial transaction, payment method identifiers and transaction data are collected and recorded.
• Support Interactions: When you contact our support team via email at [email protected], the content of those communications is recorded.
• Responsible Gaming Tools: When you set deposit limits, session limits, or initiate a cooling-off or self-exclusion request, the relevant preferences and dates are recorded.

• Session Logs: Our servers automatically record IP addresses, device identifiers, and session activity each time you access the platform.
• Cookies and Local Storage: The g1111 website uses cookies and browser local storage to maintain session state, remember preferences, and gather analytics. See Section 7 for full details.
• Game Engine Data: Third-party game providers (Evolution Gaming, Pragmatic Play, Microgaming, Spribe, Ezugi, NetEnt) may transmit game session metadata to g1111 in connection with game round settlement and dispute resolution.

• Identity Verification Providers: g1111 may receive identity verification results (pass/fail status and document authenticity signals) from certified KYC service providers where automated verification is used.
• Fraud Prevention Networks: Shared fraud signals from industry-standard fraud prevention services may be used to supplement our own risk assessment of account activity.
• Payment Processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, DBBL, and other payment providers is received to reconcile deposits and withdrawals.

g1111 uses personal data for the following specific purposes. Each purpose is matched to a legal basis, as detailed in Section 5.

• Account Creation and Management: To register your account, verify your identity, maintain account records, and provide you with access to the g1111 platform and its services.
• Age Verification and KYC Compliance: To confirm that you are at least 21 years of age and to verify your identity in accordance with responsible gaming and anti-fraud standards. This is a mandatory process for all g1111 account holders.
• Transaction Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and connected banking partners. Financial records are maintained for accounting and audit purposes.
• Game Provision and Bet Settlement: To record gaming sessions, settle bets accurately, calculate balances, and apply bonuses and promotions according to applicable terms.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, money laundering, and other prohibited behaviours described in our Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling behaviour, administer deposit limits, session limits, cooling-off periods, and self-exclusion requests, and to provide appropriate interventions where necessary.
• Customer Support: To respond to queries, complaints, and disputes submitted through [email protected] and to maintain records of support interactions for quality assurance.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications. You may opt out at any time.
• Legal and Regulatory Compliance: To comply with applicable laws and regulatory obligations, including responding to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the g1111 platform, user interface, game selection, and customer service quality.

g1111 processes personal data on the following legal grounds:

• Contractual Necessity: The majority of personal data processing at g1111 is necessary to perform the contract between g1111 and the player (i.e., to provide the gaming and betting services you have registered to use). Without this processing, we cannot operate your account.
• Legitimate Interests: g1111 processes certain categories of technical and security data on the basis of our legitimate interests in preventing fraud, maintaining platform security, and protecting the integrity of the gaming environment. These interests are balanced against player rights and do not override your fundamental data protection interests.
• Legal Obligation: KYC verification, AML monitoring, and the retention of financial transaction records are processed on the basis of legal obligations applicable to g1111 as an online gaming operator.
• Consent: Marketing communications are sent only where you have provided explicit consent at registration or subsequently through your account settings. Consent may be withdrawn at any time by updating your preferences or contacting [email protected].

g1111 does not sell, rent, or otherwise commercially share your personal data with third parties. Personal data is shared only in the following strictly defined circumstances:

We engage carefully selected third-party service providers who process personal data on our behalf under written data processing agreements. These providers may include:

• Identity verification and KYC providers (for document authentication and age verification)
• Payment processors — bKash, Nagad, Rocket, Upay, DBBL, BRAC Bank, City Bank, Visa, Mastercard — solely for the purpose of processing deposits and withdrawals
• Fraud prevention and AML screening services
• Customer support and helpdesk software providers
• Cloud hosting and data storage providers operating secured infrastructure
• Third-party game providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi) — limited to data required for game session operation and dispute resolution

g1111 may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, regulation, or a valid legal order. We will, where permitted by law, notify you of such a disclosure request.

In the event of a merger, acquisition, or sale of all or part of g1111's business, personal data held by g1111 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy commitments of the new data controller before the transfer takes effect.

g1111 uses cookies, web beacons, and similar tracking technologies on its website and mobile interface. A cookie is a small text file placed on your device by the website you are visiting. The following categories of cookies are used on the g1111 platform:

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. Functional and analytics cookies may be managed through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are placed. Note that disabling certain cookies may affect the functionality and performance of the g1111 platform.

g1111 does not use third-party advertising cookies or behavioural targeting cookies to serve personalised advertisements across external websites.

g1111 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal retention obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

As a g1111 player and data subject, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting [email protected]:

• Right of Access: You have the right to request a copy of all personal data that g1111 holds about you. We will provide a data subject access response within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will update inaccurate data within 5 business days of a verified correction request.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal retention obligations (e.g., AML and financial record-keeping requirements).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for fraud prevention purposes, where your individual circumstances give rise to grounds for objection.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

g1111 is strictly an adult platform. The minimum age for registration and use of the g1111 platform is 21 years. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

Age verification is a mandatory step in the g1111 registration and KYC process. Any account found to be operated by or on behalf of a person under the age of 21 will be immediately closed, all funds will be returned to the originating payment method (excluding any bonus amounts), and all gaming activity will be voided.

g1111 implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the g1111 platform is encrypted using 256-bit SSL/TLS protocols. This applies to account login, registration, document uploads, and financial transactions.
• Encryption at Rest: Sensitive personal data stored on g1111 servers — including identity documents, financial records, and authentication credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to g1111 personnel with a specific operational need. Role-based access controls and multi-factor authentication are enforced for all staff with access to player data systems.
• Audit Logging: All access to personal data systems is logged and subject to regular audit review. Anomalous access events trigger automated alerts and investigation procedures .
• Penetration Testing: g1111 engages independent security specialists to conduct periodic penetration testing and vulnerability assessments of our platform infrastructure. Identified vulnerabilities are remediated according to a risk-prioritised schedule.
• Incident Response: g1111 maintains a documented data breach response plan. In the event of a confirmed personal data breach that poses a risk to affected individuals, we will notify impacted players without undue delay and take immediate remediation action.
• Staff Training: All g1111 staff members who handle personal data receive mandatory data protection and security awareness training as part of their onboarding and on an annual refresh basis.

While g1111 takes every reasonable precaution to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your g1111 account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

The g1111 platform integrates with third-party game providers, payment processors, and technical services to deliver a complete gaming experience. While g1111 selects these partners with care and requires them to adhere to appropriate data protection standards, each third-party provider operates under its own privacy policy and data practices.

The following categories of third-party services are integrated within the g1111 platform:

• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other licensed studios supply game content via secure API integrations. Game session data is shared with these providers solely to the extent required for game round operation, random number generation, and result settlement.
• Payment Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard process deposit and withdrawal transactions. These providers receive only the transaction data necessary to process your specific payment and operate under their own regulatory frameworks and privacy obligations.
• Analytics Services: Aggregated, anonymised platform usage data may be processed by analytics tools to generate statistical insights. No personally identifiable information is shared with analytics providers in identifiable form.

g1111 is not responsible for the privacy practices of third-party providers and encourages players to review the privacy policies of any external services they interact with directly.

g1111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. All amendments will be published on this page with an updated "Last Updated" date at the top of the document.

Where a change is material — meaning it significantly affects the way we collect, use, or share your personal data — we will notify registered players via their registered email address at least 7 days before the change takes effect. Minor clarifications or editorial updates may be made without prior notice.

Your continued use of the g1111 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the platform and may request account closure by contacting [email protected].

For all privacy-related queries, data subject requests, or concerns about how g1111 handles your personal information, please contact our data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Privacy Request" or "Data Rights Request" to ensure your message is routed directly to our data protection team.
• Response Time: All privacy-related queries are acknowledged within 48 hours. Full responses to data subject access requests are provided within 30 calendar days.
• Availability: Our support team is available 24 hours a day, 7 days a week, 365 days a year, operating on Bangladesh Standard Time (BST, UTC+6).
• Language: All privacy correspondence is handled in English for players based in Bangladesh.